FAQs
Ordering & Shipping
How do I place an order?
Add items to cart → Checkout → Enter shipping/payment info → Confirm. You’ll get an order confirmation email ASAP.
When will my order ship?
Most orders ship within 1-2 business days from our Amazon FBA warehouse. You’ll get a tracking number via email.
Do you ship internationally?
Yep! We ship worldwide. Shipping costs and delivery times vary by location (see our Shipping Policy page).
Can I ship to a different address?
Absolutely. Just enter the recipient’s address at checkout. Pro tip: Double-check the ZIP code!
What’s your shipping method? Any delays?
See our Shipping Policy page, Delays only happen during holidays or extreme weather.
Do you ship to P.O. boxes?
No, Please try to use your home address.
Payments & Returns
What payment methods do you accept?
All major credit/debit cards (Visa, Mastercard, etc.), PayPal. We charge in USD only.
What’s your return policy?
Unopened puzzles can be returned within 30 days for a full refund. Opened? Store credit only. See our Returns page for details.
How do credit card/PayPal refunds work?
Refunds go back to your original payment method within 3-5 business days. PayPal might be faster. See our Return & Refund Policy page.
How to cancel/change an order?
Email us at service@aeekdook.com ASAP with your order #123**. If it hasn’t shipped, we’ll fix it!
Product FAQs (Aeekdook Puzzles)
What materials are used?
Premium birch wood with non-toxic, water-based stains. No splinters, no weird smells – just smooth, safe pieces.
Are puzzles safe for kids?
Yes! It is safe, but because some of the fragments are small, children under 6 years old should supervise their use. (small parts hazard).
What makes Aeekdook puzzles unique?
Laser-cut irregular shapes (no boring rectangles!), eco-friendly materials, and collabs with indie artists.
Do you have adult puzzles?
Heck yes! Our 200-1000 piece sets are perfect for adults. Challenge level: "Where did my weekend go?"
How many pieces per puzzle?
Ranges from 24 (kids) to 1000 (hardcore mode). Check each product’s description for specifics.
Can I frame completed puzzles?
Totally! Use puzzle glue (sold separately) and any standard frame. They look awesome on walls.
Missing a piece?
Email us a pic of your completed puzzle + order #. We’ll mail a replacement piece free – no interrogation.
Are puzzles eco-friendly?
100%. We use FSC-certified wood and recycle all production scraps. Mother Earth approves.
How to clean wooden puzzles?
Wipe with a dry microfiber cloth. No water or cleaners – they can warp the pieces.
Customer Support
How to contact you?
Email service@aeekdook.com (24-hour reply guarantee)
Order issues?
Email us your order # + details. We’ll make it right – free replacements or refunds, no runaround.