Refund policy

At Aeekdook, transparency and clarity are our core principles. We aim to provide a straightforward return and exchange policy that is easily accessible on our website.

Applicability of Policy

This policy is applicable to all products purchased directly from our online store at aeekdook.com
For purchases made through third-party platforms, the respective seller's return and refund policies will apply.

Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately, we can’t offer a refund or exchange.

Eligibility for Return

Items must be unused, in original condition, and packaging.
Defective/Damaged Items or Our Error: Return shipping costs will be borne by us. Reach out within 30 days of receiving the product. Refunds will be processed within seven days upon product receipt.
Change of Mind or Sizing Issues: Return shipping costs will be your responsibility. Refunds will be processed within seven days of us receiving the returned product.

Non-returnable items

Gift cards
Downloadable software products
The puzzle is missing. (please contact us to provide other solutions.)

Partial Refunds (if applicable)

Used items with visible signs of wear
Damaged items not due to our error
Items returned more than 30 days after delivery

Refund Process

Once received and inspected, we will notify you by email about the approval or rejection of your refund.
If approved, a credit will be automatically applied to your original payment method within a few days.

Late or Missing Refunds

Check your bank account, then contact your credit card company, as processing time may vary. If you still haven’t received it, contact us at hello@lifeofcolourproducts.com.